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NEW Covid19 Protocols Effective June 1, 2021

Dear clients,

We are very happy to announce some changes in our COVID19 protocols! We have missed seeing our clients and hope you will be happy with the changes we will be putting in place effective June 1st.

Masks will still be required for staff and clients due to a couple of staff members who are unable to be vaccinated at this time.

General Lobby Access:
• The lobby will remain closed to clients outside of doctor appointments.
• Please use the PICK-UP WINDOW for purchasing pet diets and picking up prescriptions.
• You may call from your car to pre-pay for the diets or prescriptions if you prefer or pay for them when ordering when possible.
• Mask is recommended at the pick-up window regardless of your COVID19 vaccine status.

Doctor Appointments: The clinic will be opened with the following guidelines:
• Please call from your car upon arrival.
• Please stay in your car until escorted into the building by a staff member.
• Only 1 client will be allowed to accompany the patient into the building.
• Mask will be required regardless of your COVID19 vaccine status.
• Check-out will take place at the reception counter.
• There are socially distanced waiting areas in the lobby and we ask that you remain seated if not being helped.

Technician Appointments:
• To minimize the number of public in the clinic at one time; the lobby will remain closed for technician appointments.
• Please call from your car upon arrival.
• A technician will come to your car to collect your pet.
• Check-out will take place over the phone or at the pick-up window.
• The technician will return your pet to you once services are complete.

Surgery, dental, and drop off patients:
• Please call from your car upon arrival.
• A technician will call you to check your pet in for their stay.
• A technician will come to your car to collect your pet.
• You will be asked to sign a consent form for treatment at your car.
• Once the procedure is done you will be called to schedule a pick-up time.
• Please call when you arrive to pick up your pet.
• The receptionist may collect your payment over the phone or at the pick-up window at that time and a technician will bring your pet to you.

We appreciate your patience with our efforts to follow CDC guidelines and to do what is best for our staff to remain healthy and to keep Companions open to serve you and your pets.